Privacy Policy
Last updated:
Who we are and who is responsible for your data
Azl (azl.com.sa) is a trademark owned by Al-Azl Al-Haseen Contracting Est. (مؤسسة العزل الحصين للمقاولات), Commercial Registration No. 1010824507, the controller responsible for processing personal data collected through this website.
Privacy contact: info@azl.com.sa or mobile 0544027180.
We comply with the Personal Data Protection Law issued by Royal Decree No. (M/19) dated 9/2/1443H and its Implementing Regulations, and with the principles of data minimisation, transparency and purpose limitation.
Data we collect
| Data type | Examples | When it is collected |
|---|---|---|
| Contact data | Name, mobile number, email | When you send an inspection request or contact us |
| Request data | Building type, service needed, city and district, problem description, approximate area | When you use the smart form, calculator or assistant |
| Media (when diagnostic tools are enabled) | Photos or audio recordings you choose to upload | Only when you grant camera or microphone permission yourself and choose to send |
| Technical data | Device and browser type, pages visited, truncated IP address | Only after you consent to analytics cookies |
| Consent preferences | Your choices in the cookie banner | When you choose, to prove and respect your consent |
We do not request or collect sensitive data such as health, religious or financial data, nor national ID numbers, through the website.
Why we use your data (purposes and legal basis)
- Fulfilling your request: contacting you, scheduling the inspection and preparing a quote (basis: your request and consent).
- Improving the website: understanding which pages help and fixing errors (basis: your consent to analytics cookies only).
- Legal obligations: keeping records required by Saudi regulations (basis: legal obligation).
- Security: protecting the website from abuse and spam (basis: legitimate interest without prejudice to your rights).
We do not sell, rent or share your data with any party for its own marketing purposes.
Sending via WhatsApp
When you press send in the smart form or assistant, the website prepares a text message on your device and opens WhatsApp. The message is only sent when you press send inside WhatsApp.
After sending, the conversation is also subject to the privacy policy of Meta, the owner of WhatsApp. The data you type into the form is not stored on our servers before you send it.
Third parties that may process your data
| Party | Purpose | When |
|---|---|---|
| Meta (WhatsApp) | Receiving your request and contacting you | When you choose to send via WhatsApp |
| Google (Analytics) | Statistical measurement of website use | Only after you consent to the analytics category |
| Hosting and content delivery provider | Running, speeding up and protecting the website | Always (necessary) |
| AI service provider | Analysing photos or audio in diagnostic tools when enabled | Only when you use the tool and give explicit consent |
Some of these parties process data on servers outside the Kingdom. We only transfer your data outside the Kingdom under the controls set by the Personal Data Protection Law and its regulations, and to the minimum necessary for the purpose.
Data retention
| Data | Retention period |
|---|---|
| Inspection and contact requests that did not become a project | Up to 12 months, then deleted |
| Completed project and warranty data | For the warranty period, then as required by regulation |
| Photos and audio from diagnostic tools | Up to 30 days unless they become a project |
| Analytics data | Per Google Analytics settings, maximum 14 months |
| Cookie consent record | 12 months, after which you are asked to choose again |
Your rights
The Personal Data Protection Law grants you the following rights, which you can exercise free of charge via the Data Rights page or by contacting us:
- The right to be informed how your data is collected and processed and why.
- The right to access your data and obtain a copy in a clear, readable format.
- The right to request correction, completion or updating of your data.
- The right to request destruction of your data when no longer needed, unless a legal reason requires keeping it.
- The right to withdraw your consent at any time, without affecting the lawfulness of prior processing.
We respond within a period not exceeding 30 days. If you are not satisfied with our response, you may file a complaint with the Saudi Data & AI Authority (SDAIA) as the competent authority.
Protecting your data
- Fully encrypted connection (HTTPS) with HSTS.
- A Content Security Policy (CSP) that blocks unauthorised code.
- No tracking tools load before your consent.
- Limited staff access on a need-to-know basis.
- Notifying you and the competent authority of any breach affecting your data within the statutory timeframes.
Children
Azl services are aimed at adults, property owners and businesses, and we do not knowingly collect data from anyone under 18.
Changes to this policy
Last updated: 2026-09-23. We will publish any material change on this page with its date, and ask for your consent again if the change requires it. In case of any discrepancy, the Arabic version prevails.
Questions about this page: info@azl.com.sa