Warranty, Cancellation & Refund Policy

Warranty principle

Every job Azl completes receives a written warranty specifying the service, area, materials, handover date and warranty period. The period varies by service, system and materials and is stated explicitly in the quotation before contracting.

The warranty covers repair of workmanship and material defects that cause leaks or insulation failure within the insulated area, at no cost to the client.

What the warranty does not cover

• Damage caused by later work by another party on or within the insulation (satellite dishes, installations, breaking).
• Misuse or neglect of the periodic maintenance described in the handover document.
• Structural cracks in the building itself or soil settlement.
• Natural disasters and force majeure.
• Areas outside the agreed scope of work.

How to claim

Contact us via WhatsApp or info@azl.com.sa with the project number and photos of the problem. We schedule an inspection, and if the cause is covered we carry out the repair free of charge.

Cancellation and refunds

• Requesting an inspection via the website is free and can be cancelled at any time.
• After signing the contract: you may cancel before work starts and materials are supplied for a full refund of what you paid.
• If materials specific to your project have been supplied or work has started, only their value is deducted and the rest refunded.
• Refunds are made by the original payment method within 14 business days of approval.

The cancellation and refund terms in your contract take precedence over this general policy where they differ.