Service Levels: Maintenance, Restoration, Full System
We don't sell more than you need: the level is set after diagnosis, and the quote states what's included, what isn't, and the warranty period for the work type.
Level 1
Maintenance
Local defects on a sound existing system
- Visual and moisture check of suspect areas
- Treating joints, hairline cracks and laps
- Renewing the protective coat where needed
- Testing
- Local flood test of treated areas
- Typical duration
- Typically 1–2 days
- Response
- Standard, or urgent for active leaks
- Warranty
- Written, by work type
Level 2
Restoration
Old system mostly dry and well bonded
- Moisture survey and adhesion test before deciding
- Repairing blisters, laps and drainage
- New layer over the existing: polyurea, foam with topcoat, or elastomeric coating
- Testing
- Full flood test and thickness check
- Typical duration
- Several days depending on area
- Response
- Standard
- Warranty
- Written, by work type
Level 3
Full system
Saturated or failed system, or a new building
- Removing failed insulation and disposing of debris safely
- Repairing concrete, falls and rebar where needed
- A new waterproofing and thermal system designed to code values
- Testing
- Full flood test, holiday test for coatings, handover report
- Typical duration
- Depends on area and concrete condition
- Response
- Scheduled
- Warranty
- Written, by work type
Not sure which level you need? Try the repair-or-replace tool.
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